Terms of Service

By using Full Life Films, you agree to these terms. We've written them in plain English because you're likely reading this at a difficult time.

What we do

We help families and funeral homes create memorial videos from photos, memories, and music. Your funeral home issues you an invitation. You gather the memories. We render the video. You keep it.

What we ask of you

Upload only material you have permission to use — photos, videos, and music alike. Contribute honestly. Don't use our service to harm, deceive, or harass anyone.

What we promise

We treat your family's materials with care. We don't sell your data, we don't train external models on your family's photos or videos, and we don't publish your memorial: your finished video is delivered by an unlisted link, and anyone who has that link can watch it. Our funeral home partners can see your project because they're helping create it; our engineering team does not casually browse client memorials.

Cancellation and refunds

You can cancel your project and request a refund at any time before we render your first video. After rendering, refund policy is set by your funeral home partner.

Liability

We provide the software that makes the video. A memorial video can bring up strong feelings, and it cannot take away grief. We can't take responsibility for those feelings or for how the material you upload affects you, so go at your own pace and take breaks whenever you need them. We recommend keeping copies of your original photos before you upload them. We take care with everything you send us, but no service is perfect.

Changes to these terms

If we change these terms in a way that affects you, we'll email you at least 30 days before the change takes effect.

Contact

Questions? Reach out to hello@fulllifefilms.app.